I am waiting on a response from support but in the meantime will ask here.
I tried to update both of my profilers this morning and the update on the rack unit failed but the stage unit updated with no problem. The rack unit is now stuck on an error message that asks me to install version 4.0 first. The first failure occurred trying to update from RM so I tried from from the USB drive, no luck. The stage unit was updated from the USB drive and completed with no error.
Currently the rack unit displays "nanoboot From USB drive" as soon as I try to power it on, with or without the USB Drive inserted. With the drive inserted the above mentioned error message appears within a few seconds. I have tried holding the System and Rig buttons while powering on but the OS will still not update. Also tried with OS 8.7.2 and got the same results.
Somebody HELP!