Kemper Crashing On Start Up

jakefaun · Sep 21st 2019

Hi I hope someone can help! I just downloaded the most recent Rig Manager software update. After I installed it my Kemper is now crashing on start up and giving me the error message attached, saying to contact customer support with a picture of the message.

I've tried restarting,unplugging, restarting whilst holding 'rig', 'quick' and 'system' individually to try and recover but always end up with the same message. I notice it freezes on 'Creating cache data for presets'. - See attached image.

So can anyone help? Is there anything else I can do? I'm sure like most of us, I need to get my Kemper up and running again as I use it daily for work so any advice would be greatly appreciated!

timo · Sep 21st 2019

Please contact [email protected].

jakefaun · Sep 21st 2019

Thanks for the reply, yes I contacted them yesterday but no response yet. So I just wanted to see if anyone else had any experience with this.

Kempermaniac · Sep 24th 2019

Check your spam folder.

Moregainac20 · Aug 13th 2023

I have the same issue...

Yoda Guitar · Aug 14th 2023

You can't mix up new RM with very old Kemper OS Versions.

allways read and understand the release Notes.

Your Kemper OS is much behind everything (OS Beta 7.0.8) you first need to update in two steps.

1st of all disconnect your PC / MAC cable from Kemper to avoid any interrupting from RigManager.

2nd disconnect any MIDI Cable also to avoid and MIDI messages the maybe disturb the update process.

1. Download and install the Version for 7.3.2
https://www.kemper-amps.com/do…8/Older-Software-Versions

Follow the Instructions inside the ZIP Package

You need a USB Stick put the KAOS-bin on the root of the FAT32 formatted Stick.

Plug in the stick and press the key "<" and ">" at the same time when power up the profiler (in tuner mode).
This will force the Profiler to boot direktly from USB Stick.

Now you are ready to go for the next step: Update to the current Version

2. Download the latest OS and put the KAOS.bin on the Stick.

https://www.kemper-amps.com/do…/Operating-System-Updates
Plug In the USB Stick the Kemper will ask you then to update.
Follow the instruction.

Ruefus · Aug 14th 2023

Zombie post from 2019.

Yoda Guitar · Aug 14th 2023

Quote from Ruefus

Zombie post from 2019.

I see, is it possible to cleanup or archive or writeprotect all that very old posts ?
It's now multiple times that someone pushed old post up and im answering on Zombie posts.
THX

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