Posts by Terrapin

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Quote from Burkhard

This Browser Mode issue turned out to be a misunderstanding in your other thread.

The Up/Down Buttons of the Rig Navigation Cross initiate bigger jumps depending on the selected sorting criteria. If for example "By Author" is selected, Up jump to the next author skipping all other Rigs of the current Rig's author.

And Up and Down Buttons of the Remote jump complete banks. So Up jump five Rigs forward.

This is usual and intended functionality since day 1.

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I'm still experiencing the same issue with performances being skipped randomly and for no apparent reason when pressing the up down buttons on the Profiler. With all due respect, I would suggest that rather than blame your customers for the obviously long going issue, you spend some time in fixing said issues and/or update your user manual, PRIOR to moving on with new features.

Just a thought.

I must agree with Wheresthedug inasmuch that it is probably an issue with Logic Audio sending midi messages to the Profiler. I experienced a similar situation after the implementation of USB MIDI whereby Logic Audio was changing the gain setting on my Profiler. I contacted support and was told that I should change the change the midi channel on the profiler. I did, and it fixed the issue. However, I am fearful that every "update"will bring further issues.

At this point, given the amount of time I doubt that it will ever fixed, or even addressed.

Same problem here.. Connection is lost when my Mac is in sleep mode. I won't sell the unit as it has uses, but I certainly won't use it in conjunction with Rig Manager until they both address and fix the issue

Quote from Wheresthedug

Just to be clear, posting in the forum is not opening a Support Ticket. Have you actually opened a ticket with support? If not you should do so.

Thanks for your your reply.

No, I have not opened a ticket and I'm fully aware that posting on this forum is not opening a ticket.

As previously mentioned, I have reverted back to the previous release version which has brought things back to normal. I'm not a beta tester and have learned a valuable lesson. I will not be updating anytime soon. I've lost valuable time with various projects.

Rather than going back and forth with emails from Kemper Support, asking me a myriad of questions ranging from, Which OS are you using, have you checked your cables, have you installed the latest update, are you using a hub etc.. I know for a fact that the my issues lies with the 10.2.0 update, as everything was working perfectly previously. You could say that I've lost some faith here.

As such, I will stick with OS 10.1.2 for now.

Kind Regards,

T

Quote from JohnnyBee

Well, if there is no time for writing a support ticket then you can stay with 10.1.

Which is exactly what I'm doing.

OS 10.2.0. has been an unmitigated disaster for me. After installing it, the gain and performance slots started changing when I pressed play on my DAW. I spent several days trying to figure this out, to no avail. There was absolutely no rhyme or reason for it. The only solution was to unplug the Kemper from my Mac.

I reverted back to 10.1 and things seem to be back to normal. I do not have the time nor the inclination to open support tickets and go back and forth whilst trying to record on a professional level. It simply takes up too much time. Consequently, I will not be updating in future.

UPDATE: After trying everything I could possibly think of to resolve my issues with 10.2.0 I finally had to revert back to Release version 10.1.2 and things are back to normal.

There is clearly a bug within 10.2.0 (at least on my setup) which I hope Kemper will look at.

Thanks for the replies. I'm using an Apple M1 iMac running Ventura 13.5.2

Only if it works properly...

I feel your pain. The implementation of USB audio has been nothing short of a complete and utter mess.

After more experimentation, I am noticing that when I run my DAW, the slots are changing in performance mode. As previously stated, I don't and have never used midi. Everything was working fine for 6 years until I installed Beta 10.2.0 This is quite clearly a bug. To any mods reading this, please consider this as a "support ticket" as I will only state the same.

Kind Regards

I've done that digibob, still doing the same thing

Hello All,

I’m experiencing some very strange behavior since installing Beta 10.2.0.

When my Profiler head is while to my DAW (Logic Pro X) As soon as I hit play or record, the gain setting on my profiler starts increasing at both random points and random amounts during the course of the project. When I return to the beginning of the song, the gain setting returns to where it should be. This happens on ALL projects in both browser and performance mode.

I’m aware that Beta Version 10.2.0 has added midi to USB audio, but I must point out that I don’t and have NEVER used MIDI with the Profiler or Logic. I’ve tried everything I can think of to stop this, to no avail.

The only way I cant prevent this is by disconnecting the Profiler from my Mac. But then obviously I can’t use Rig Manager.

I don’t know if this a bug, but I could do with help!

Cheers T

Thanks for all the replies - much appreciated! I'm using a a Kemper Head with an Arturia Audio Studio Fuse Studio interface. If it's not not possible to listen to the reamping whilst listening to the other tracks in context, I don't see any point in reamping via USB. I may as well set up say, 10 tracks and record the same guitar track with 10 different amps and audition them separately whilst hearing them in context with the mix. Perhaps I'm missing something?

Is it possible to listen to the other tracks in a project (Drums, bass, keys etc.) while auditioning different amps so that you can hear it in context?

Many thanks!

Thanks so much Bayou Texan, for your help with this! I was just wondering if your tutorial could be applied to a Mac using Logic Pro X?

Press System on the Profiler. On page 1, you'll see a button called "Edit Owner" press that and you'll see edit"Edit" you can change the name there.

Quote from Yoda Guitar

May I ask if this is a new iMac with a USB-C port?
My experience is that the Kemper Amp has issues with USB 3 and USB-C, specifically when the iMac tries to send the USB port into Sleep Mode.
I would recommend using a simple USB 2.0 hub in between and disabling the hard drive sleep setting in the Energy Saver section of System Preferences.

I will certainly give that a try!