Kemper is not right. Sugges=tios for support

So im pretty new to Kemper. Love the sound . My Kemper has givern me many problems. I have replaced a brand new Remote cabkle to try to troubleshoot a non responsive Remote, i have bought 3 USB cables to connect Rig Manager from my Mac direct to Kemper, i have air cleaned all ports, however despite trying everything i get these messages and problems:

Rig Manager locks up or quits or can't find Kemper

Foot controller when morphing will sometimes show the blue line move as i move pedal and 5 minutes later, well nothing but pedal ma or ma not work

tuner locks up and cents will be stuck and non responsive and require a reset of kemper to work

I have used the technique outlined in manuals for making rigs and half of the time it doesnt work. Then i turn off and on and repeat same actions and it works.

Beoing new and unfamiliar i asked alot of questions here but now that i have the basics and more under muy belt im convinced there is a problem. I have opened a ticket w tech, spent over $200 on various cables and troubleshooting and concluded there is a problem. Has anyone received support here? I am waiting for Kemper response. I honestly love this thing and i hopethere is a better option than buying a new one but this is unacceptable as is and im back to carrying my jcm out to play. Any others ever have problems like this and how is support? Thanks

Marc. Hoping for best

cool. i love this thing but the last few weeks have ..bought bunch o f cablesm reinstalled software, spenmd more time trying to troubleshoot than playing and thats not good for practice. but thanks

now i cant get the rig manager to even find my kemper but if i go into my mack i can select kemper for backijng tracks.. Like it knows its there but wont find it. im reinstalling the latest rg manager too but this seems deeper than my abilities to fix

thankls i did. waiting for response